I loved the salesperson. She was type and comprehending, even gave us an honest price .. so I believed! But like Other people on in this article, we as well booked install for A number of weeks out. We were informed that we might get an e-mail day right before with a selected timeframe involving 8-six but hardly ever acquired a person!
Was specified a absolutely free home carpet set up, took quite a few weeks to accomplish mainly because People installers had car or truck problems, couldn’t allow it to be or experienced to depart early since the supervisor at Empire wished them at A different occupation that was a lot more vital. It has been A different thirty day period, another five calls created, carpet in absolutely free area and paid place now coming aside in the appears. One more lousy installation job. Spoke to a Tim Sherwin (864-973-8096) from Empire whose reaction was; “you bought a free of charge place”, “we use subcontractors”, which in his mind justifies the awful task accomplished in that no cost space plus the nightmare sequel to the opposite room which was NOT cost-free.
Spoke with some Woman who at the outset refused to offer assistance and after that explained can pay for 50 percent but immediately after obtaining Qualified plumbers test it out ground is WARPED, wet throughout so this leak has long been taking place quite a long time.
The foot targeted traffic getting myself and my husband, as well as a medium-sized Pet dog. SIDE Be aware: The tiny linen closet during the corridor was not accomplished, I do not know why. I failed to even detect until my mom pointed it out. How on the planet would they not do a very small linen closet? Would that were Yet another $one hundred?
CHESTER, VIRGINIA -- We've had almost nothing but troubles For the reason that Preliminary delivery of hardwood. We're executing a whole residence remodel plus the laying in the flooring is surely an integral part of the method as nothing else can manifest to the flooring goes in.
He explained to me that the carpet installers weren't the schedulers and they ought to not have instructed me that they might be back at 9:00 AM. Terri even informed him that we would be ready to plan it at a later day if he would honor their promotion which was to possess the instillation performed by Thanksgiving or it had been totally free.
October 30, 2018 at twelve:21 am I really don’t know wherever to begin my working experience with this company continues to be so greatly Lousy, terms ca not really express the dis-satisfaction with this particular company. My first come across using this type of corporation was nevertheless the customer service dept, They despatched the product sales particular person to the wrong handle and termed me to mention I wasn’t in your house and the gross sales particular person was at my door (intellect you I happen to be waiting around on all of them day) The profits particular person was despatched to my mothers deal with.
We sincerely apologize for your delay and realize your aggravation. We’re aware that Now we have spoken to you personally, and possess rescheduled your installation for 7/3. We’ll continue on to adhere to up with you to make certain your installation receives concluded as scheduled.
! Following a number of attempts to succeed in A person any person. I spoke with Meagan at their primary office and he or she together with the Installer supervisor that they'd use the opposite underlayment. Every time they eventually confirmed approximately redo the floor they didn’t have any new underlayment ! After achieving The supervisor he reported that the key office mentioned not To place down new but to reuse the original! They did the floor and it absolutely was great. For 2 months that is certainly, it absolutely was now even worse than before and twice as loud!! Nicely you realize the Tale now about acquiring ahold of these and finding an individual out to consider the flooring. its the top of march by now! Apri[, May well, June, July, ,Aug and Here is the God’s genuine fact The supervisor confirmed up after you know the way several promises and dates set and damaged , I do know I have them all documented, September 27th, which was useful for him for the reason that his wife was with him and he explained that they were on their own way for their lake cabin and stopped by for your moisture studying!! He walked in with my wife and I standing there and stated he could hear it advert sense the floor moving and hadn’t even designed it on the Bed room nonetheless! He shook his head a advised us each that it was BAD and yep they might look after us and make this flooring suitable!!! Initial time ever of us heard or perhaps manufactured mention of gluing the ground down! He explained that it ought to have been glued down! He confident us that they'd make it suitable and acquire us looked after and left1 Monday I get yourself a phone from Meagan and she or he stated that she experienced his report and that there WAS NO PROBLEM WITH THE INSTALLTION and that we were being Answerable for spending to own the ground glued down ! So with that getting stated I am forwarding all this data and dates and periods and phone phone calls and promises and broken appointments and no return calls and voice mails which were left to a legal professional if we don't get any reaction from this e-mail! I am able to promise It might be a whole lot more cost effective for Empire to mend or exchange our floor than for me to acquire legal action!! Not a threat a Guarantee!
Profits rep also didn’t entirely disclose information regarding my get and what techniques need to be taken. This is absolutely preposterous, and they're not likely wanting to take care of the issue.
twelve/eleven/seventeen Monday 1045am obtained call from Lisa about the flooring, I stated to her which i wasn't content Which my timetable is simply too hectic with function and family members and at this point I just want my money back all over again she said that isn’t going to happen and she discounts Using the money departments all time. I requested her who her GM was and she or he stated she handles every one of these challenges and that I would not be finding my money back which i can’t back again out now empire today reviews nj since the floors ended up now set in, I explained to her that no that is not accurate the flooring you put in are broken and my agreement agreement was not dealt with and it took more than 10 days so that you can get in touch with me. I don’t think that empire below in Philly took my needs into account they took The cash outside of my account ahead of the install.
We apologize for your encounter and regret to listen to that you choose to were being unsatisfied. We’ll be even further investigating your worries, and we’ll be in contact with you shortly.
Okay so we get a manager who swears they will make it up to us. Took $a hundred off the price to reschedule. Reluctantly I agreed bc that they had my deposit and so forth. Scheduled for November 28.
At twelve:30 when he didn’t call I known as him. He said that he experienced despatched an e mail and was waiting around to an e mail back. It is actually three:15. I’ve referred to as and no person will answer the phone. Plus my carpet hasn't been set up. I called and spoke with Megan she was extremely good. She scheduled me for Tuesday Oct 10th. At six:13am obtained a connect with stating an installer for Empire would arrive at my property. At 9:00 no one experienced arrived so I began calling. Initially simply call – an individual will get in touch with you back again. 2nd simply call – (45 mins afterwards) anyone will simply call you back again. Third phone, I bought the same response. Then at ten:forty five the installer named and said they we not coming. He questioned if they may reschedule for up coming Monday. I claimed no and hung up. Service is terrible, disconnected, and unreliable. I'm currently seeking for someone to put in carpet in my property.